SHIPPING & RETURNS
DELIVERY OPTIONS AT LEYLAND SDM
Leyland SDM will endeavour to have your product delivered within 3-5 working days. Working days are Monday to Friday excluding public holidays. Orders placed on Saturday/Sunday will be deemed as being placed on the following Monday. All goods are physically checked by our staff prior to dispatch. We regret that at present we cannot deliver on Bank Holidays or weekends. We are unable to accept orders for delivery from outside the UK.
While Leyland SDM will endeavour to meet our delivery estimates, Leyland SDM cannot guarantee delivery within these time frames and we will not accept responsibility if your order is delivered outside the 3-5 day time frame. We would strongly recommend that you do not arrange for tradesmen to carry out work on your behalf until your order has actually been delivered.
Title to the goods will only pass when delivery is acknowledged by a valid signature from a member of your household who is 18 years or over.
RETURNS AND REFUNDS
If you have bought an item(s) online at LeylandSDM.co.uk and would like to return it,
You can return your item(s) to any of our 24 stores with your actual ‘Receipt’ and ‘Credit/Debit Card’ used. You must have these items for a refund.
Alternatively if you received your online delivery from our ‘Independent Transport Company’, you can click here to get in touch with us and they will be issued with an 'Authorised Return Label' instructing them to collect the parcel from your address and return it to the Leyland SDM Store.
Please note, when applicable, the ‘delivery charge’ will be refunded through the Online Store. You will only be refunded your ‘delivery cost’ if the return is as a result of our error.
* Leyland SDM are happy to accept any ‘online product’ return as long as it is in its original condition and packaging is re-saleable within 30 days of purchase. Replacement products will be charged (including delivery) until the returned product has been received in a re-saleable condition. You will only be refunded your delivery cost if the return is as a result of our error (e.g. faulty product or incorrectly shipped). If we agree to provide you with a refund, we will instruct our Merchant Acquirer to credit your credit card account within 30 days of receipt of the returned product. Your statutory rights are not affected.
Please note: If you are returning a faulty item within warranty with a receipt, then you may be entitled to a repair. If it can’t be repaired, you may be offered a replacement and if it can’t be replaced you may be offered a refund. With the nature of any faults, each case will be dealt with on an individual basis.